Willow & Hearth Care
Discover Willowbrook House and Meadowview Lodge — two welcoming homes where individual care, companionship and the pleasures of everyday life come together.
A reassuring start
We understand that looking for the right home can feel uncertain, and that families often arrive with many questions. That's perfectly natural. There's no rush and no pressure — only a genuine wish to help you find what's right for the person you care about.
A visit offers the chance to meet the team, explore the surroundings at your own pace, and talk through the individual's needs and preferences. We'll be honest about what we can support, and we'll always say so if another setting might be a better fit.
Meet our two homes
A calm, characterful home with lovely gardens
Willowbrook House is imagined as a warm, characterful home set around mature gardens. With its quiet lounges, light communal spaces and a kitchen at its heart, it offers a gentle rhythm of companionship and calm.
Features & facilities
A sociable home with a lively, welcoming feel
Meadowview Lodge is imagined as a bright, sociable home with a lively atmosphere. Open communal areas, a welcoming dining room and a programme of activities give it a warm, community feel.
Features & facilities
Care & Support
Everyone comes with their own story, routines and preferences. From everyday assistance to more specialist support, care should be shaped around the person — helping them feel comfortable, respected and involved in daily life.
A welcoming place to live, with support for everyday tasks such as washing, dressing and moving around. Familiar routines, companionship and encouragement to remain independent are central to the experience.
Patient, individual support that takes account of someone's history, interests and changing needs. Familiar activities, reassuring routines and thoughtful communication can help people feel more settled and connected.
A short stay can offer support while a regular carer takes a break, or provide an opportunity to experience life in a care home. Each stay would be planned around the person's needs and the home's ability to meet them.
For people whose assessed needs require support from registered nurses, alongside help with daily living. Nursing provision must be confirmed with the individual home.
Everyday Support
Sensitive help with daily routines, with time to listen and encouragement to do the things someone can and wants to do for themselves.
Enjoyable mealtimes, familiar favourites and choices shaped around individual preferences and assessed dietary needs.
Support with prescribed medicines according to each person's care plan and the home's medication procedures.
Opportunities for music, creativity, gardening, conversation and celebrations — with equal respect for quiet time and personal interests.
Keeping loved ones involved in conversations about preferences, wellbeing and care, in line with the resident's wishes.
A comfortable bedroom, welcoming shared spaces and practical help with housekeeping and laundry.
Illustrative care services — availability and suitability would be confirmed by each home following an individual assessment.
You don't need to have all the answers before getting in touch. A conversation can help clarify what support you're looking for and the questions to ask.
Arrange a Visit
Tell us a little about what you're looking for and we'd be pleased to help you explore whether one of our homes could be the right fit. This is a demonstration form — no information is sent or stored.
Care & Support
Our approach is built around listening. We want to understand who someone is — their routines, their interests, the small things that make a day feel like theirs — so that care feels personal, not impersonal. Dignity, independence and the involvement of loved ones are at the heart of everything we do.
Services (to be confirmed per home)
Only services confirmed for each home will be published. We do not assume nursing care is available.
We take time to understand the person — their history, preferences and what matters to them.
Support that respects privacy and encourages people to do as much as they wish, in their own way.
From routines to hobbies, care is shaped around the individual rather than a fixed schedule.
Families are part of the conversation, helping us understand the person behind the care needs.
Life With Us
Life here is shaped around the people who live with us. Some enjoy a busy afternoon of music and games; others prefer a peaceful corner and a good book. There's no expectation to join in — only a warm invitation.
Quiet chats in the lounge and the everyday comfort of company.
Sing-alongs, board games, painting — whichever people enjoy most.
Time in the garden, fresh air and the pleasure of growing things.
Birthdays, anniversaries and ordinary visits from loved ones.
A good book, a favourite programme, or simply a peaceful afternoon.
A sample daily timetable will appear here only if the business supplies one.
Food & Dining
Mealtimes are a highlight of the day — a chance to gather, chat and enjoy familiar favourites. We aim to offer choice at every meal and to make dining sociable and unhurried.
Individual preferences and dietary requirements can be discussed during the assessment, and our kitchen team will work to accommodate them where possible.
We won't claim all meals are freshly prepared, locally sourced or dietitian-approved unless that's been verified.
Food & DiningFamilies are very much part of the picture. You're welcome to visit, join in occasions and stay in touch in whatever way suits best. We'll agree with you how and when to share updates, and we're always at the end of the phone for a chat.
Confirmed information about visiting and communication will be published here. We won't promise unrestricted hours or particular update arrangements unless they're agreed.
Meet the Team
Our homes are shaped by the people who work in them — across care, wellbeing, catering and housekeeping. This section will introduce the wider team using verified photographs, names and short introductions, only with permission.
Meet Our Team
Confidence & Credentials
We won't publish ratings, reviews or awards we can't verify. Where details are still being confirmed, you'll see a clearly marked placeholder rather than a claim.
Current rating, inspection date and a direct link to the report — shown here once verified, specific to each home.
Verified reviews and scores, with dates and attribution — shown here once approved.
Confirmed awards, with the awarding organisation and year — shown here once verified.
Words from families
Authentic, approved testimonials — with permission and accurate attribution — will be presented here in a calm, readable layout. We don't generate fictional reviews.
Helpful Answers
You're very welcome to visit either home. Use the Arrange a Visit button or our contact form, and we'll find a time that suits you — including evenings or weekends if that's easier. A visit is simply a chance to look around, meet the team and ask questions, with no obligation at all.
Before anyone moves in, we take time to understand their individual needs, preferences and history. This usually begins with a conversation with the person and their family, followed by a more detailed assessment. We'll always be honest about what we can support and where another setting might be a better fit.
Draft answer — awaiting business approval
We'll guide you through each step — from the initial visit and assessment to practical arrangements on moving day. We encourage families to bring familiar belongings to help the new room feel like home, and we'll introduce the person to the team and the home at their own pace.
Draft answer — awaiting business approval
Comfortable clothing, familiar personal items and a few photographs or small treasures can help a new room feel personal. We'll provide a full suggested list before move-in, and the team is happy to advise on anything specific.
We believe fees should be clear and transparent. We'll talk you through the weekly fee, what's included, and any optional extras before anything is agreed. We can also signpost you to independent advice on funding, though we'd recommend speaking with a specialist for your own circumstances.
Draft answer — awaiting business approval
Mealtimes are an important part of daily life, and we aim to offer choice at every meal. We can discuss individual preferences and dietary requirements during the assessment, and our kitchen team will work to accommodate them where possible.
Families are very much part of life here. You're welcome to visit, join in occasions and stay in touch in whatever way suits best. We'll agree with you how and when to share updates, and we're always at the end of the phone for a chat.
Meet the people, see the surroundings and ask the questions that matter to you. We'd be pleased to help you explore whether one of our homes could be the right fit.
Arrange a Visit